What are the services provided by a BPO?
Different BPO companies can provide numerous varying services. Common BPO services consists of basic office processes like data entry, virtual assistance or financial and accounting services. If the BPO company is also a call center, then services are centered towards inbound and/or outbound phone services like customer care, technical support, order taking, debt collection, appointment setting, telemarketing and lead generation. There are some BPOs that cater manufacturing services.

What is a Virtual Assistant?
A Virtual Assistant, or VA for short, is a person who works from a home office and provides professional administrative, social or technical assistance to his/her clients on a contractual basis. A Virtual Assistant's clientele can consist of other small businesses, sole proprietors, consultancy groups, non profit agencies, or brokers.

What services does a Virtual Assistant provide?
A well-skilled Virtual Assistant can provide services such as transcription, copywriting, word processing, event planning, internet research, bookkeeping, virtual reception services, marketing plan preparations and direct marketing campaigns, just to name a few.

What are the advantages of hiring a Virtual Assistant?
A Virtual Assistant is convenient; a VA can be available whenever you need work to be done. There are no employee-related taxes, insurance, paperwork or benefits. There won't be a need for extra office space or added equipment costs. A VA is only paid for "Time on Task" or by project. You can hire extra staff during peak activity time, and cut-down staff during off seasons.